Amazon Recruitment Drive 2023
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Basic Qualifications
- B.Sc in Any Specialization, Diploma in Any Specialization, B.A in Any Specialization, B.Des. in Any Specialization
Read More :- Wipro Recruitment Drive 2023 | For Customer Service Representative
Eligibility & Skills
- Business proficient fluency in both written and verbal English and Hindi languages
- Education: Graduation or equivalent
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times
- Ability to compose a grammatically correct, concise and accurate written and verbal response
- 12 months in a customer service environment, preferably within a contact center
- Strong soft skills with the ability to effectively communicate for win-win solutions
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace
- Ability to maintain high levels of confidentiality and data security standards
- Flexibility to work during bank holidays and peak period
- History of teamwork and willingness to roll up one’s sleeves to get the job done Fun to work with!
- Genuine and intense customer focus
Preferred Qualifications:
- Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns
- Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills
- Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses
- Teammate capable of learning and sharing knowledge in global environment
- Demonstrate flexibility to work overtime hours as per business requirement
- Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox
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