Manlitics Recruitment Drive 2023
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Basic Qualifications
- Any Graduate from any stream
Eligibility & Skills
S/he would be responsible for call quality audits and provide feedback to the executives.
The Quality Analyst would be responsible to uphold stringent internal quality standards.
S/he would closely work with other team/s to identify process & productivity improvement opportunities.
Responsibilities Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit.
Coach & mentor executives to help them improve their productivity, quality etc.
Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes Work closely with other functions with a view to optimize productivity of available resources Publish lead report A report on the no. of leads qualified or disqualified
Desired Skills and Experience
Mentor, call quality, B2B lead calls, Data quality
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