Mastercard Recruitment Drive 2022 | For Production Support Engineer
Mastercard Recruitment Drive 2022
Mastercard Recruitment Drive 2022:- Mastercard Hiring freshers for Production Support Engineer. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.
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Responsibilities of the Candidate:
- Perform L1 Application Support services on a 24x7x365 basis
- Email Based Alert Monitoring – Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management – create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix
Atos Syntel Recruitment Drive 2022 | For Trainee Software Engineer:- Click Here
Selection Process
- Online Application Submission
- Online Test- Aptitude Test, Technical Test
- Interview
- Selection
Check Mastercard Eligible Criteria & Apply:- Click Here
About Mastercard
Apply Link :- Click Here
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