Starbucks Recruitment Drive 2023 | For Store Manager

Leading the store operations & the team of store partners to create and maintain the Starbucks Experience for our customers and partners.

The main areas of work of a store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues.

The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited guiding principle

Essential Responsibilities

•  Completes store operational requirements by scheduling and assigning partners; following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers
• Supervisory Responsibilities: 
• Interviewing & training partners, planning, assigning and directing work
• Regular interaction/ review with the team 
• Encourage team to take independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution and measuring results
• Review performance to achieve organizational goals
• Gather & evaluate employees performance
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements

• Online Application Submission
• Online Test- Aptitude Test, Technical Test
• Interview
• Selection