Wipro Hiring Freshers 2023 | For Management Trainee

Wipro Hiring Freshers 2023 | For Management Trainee | One of the Highest-paying job in IT


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Wipro Job opportunities with high earning potential :- Wipro Hiring freshers for Management Trainee. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. And also visit our home page for Top-paying tech jobs.


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Wipro Recruitment Drive 2023


Company Name Wipro
Job Role Management Trainee
Qualification Bachelor’s or Master’s Degree
Branch Any Stream
Batch Not Mentioned
Salary INR 4* LPA (Estimated)
Experience Freshers
Location Gurugram, India.


Roles and Responsibilities:

  • Develop and enhance skills to ensure operational excellence and maintain superior customer service for the existing account or client.
  • Stay updated on product features, changes, and updates by participating in product-specific and client-required/recommended trainings.
  • Collaborate with team leaders to brainstorm training themes and address learning issues to better serve the client.
  • Continuously update job knowledge through self-learning opportunities and maintaining professional networks.
  • Support the process by managing transactions according to the required quality standards.
  • Handle all incoming help requests from clients in a polite and professional manner via phone or email.
  • Document all relevant information about end users, including their name, department, contact details, and the nature of their problem or issue.
  • Keep availability status updated in the RAVE system to ensure process productivity.
  • Record, track, and document all queries received, along with the problem-solving steps taken and the outcomes of successful and unsuccessful resolutions.
  • Adhere to standard processes and procedures to resolve client queries.
  • Resolve client queries within the SLAs defined in the contract.
  • Access and maintain internal knowledge bases, resources, and frequently asked questions to effectively troubleshoot and resolve client problems.
  • Familiarize oneself with product details to facilitate better client interaction and troubleshooting.
  • Analyze call logs to identify recurring trends and take preventive measures to address future problems.
  • Create and update self-help documents for customers to expedite resolution times.
  • Identify critical client issues and escalate them to the team leader when resolution is delayed.
  • Provide clients with all necessary product information and disclosures during and after calls or email requests.
  • Ensure compliance with service agreements to avoid legal challenges.

Qualifications we seek in you! Minimum qualifications:

  • Provide excellent customer service by diagnosing and troubleshooting client queries effectively.
  • Assist clients in navigating product menus and help them understand product features better.
  • Handle all client queries in a user-friendly, courteous, and professional manner.
  • Maintain accurate logs and records of all customer queries following standard procedures and guidelines.
  • Use designated tracking software to process and record all incoming calls and emails.
  • Offer alternative solutions to clients, when appropriate, with the aim of retaining their business.
  • Effectively organize ideas and communicate oral messages suitable for different listeners and situations.
  • Follow up with customers and schedule callbacks to gather feedback and ensure compliance with contracts and SLAs.




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Selection Process

  • Online Application Submission
  • Online Test- Aptitude Test, Technical Test
  • Interview
  • Selection



About Wipro

Wipro is an Indian multinational corporation that offers a wide range of IT services, consulting, and business process outsourcing solutions to clients across various industries worldwide. Founded in 1945 by M.H. Hasham Premji, the company has grown significantly over the years and is now headquartered in Bangalore, India. With a strong focus on innovation and sustainability, Wipro has become a leading player in the technology industry, consistently delivering value to its clients through cutting-edge solutions and services. Today, Wipro employs over 200,000 people across the globe and has a reputation for providing quality services to its clients while maintaining ethical business practices.




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