Wipro Hiring Freshers 2023 | For Systems Engineer | Apply Now
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Wipro Hiring Freshers 2023 :- Wipro Hiring freshers for Systems Engineer. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.
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Responsibilities of the Candidate:
- Technical knowledge in troubleshooting base operating system issues: The candidate should possess technical knowledge in troubleshooting base operating system issues and be eager to learn new technologies.
- Troubleshooting skills in Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support: The candidate should be proficient in troubleshooting issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support.
- Answering incoming calls and responding to customer’s emails in a timely manner: A customer support representative should be prompt in answering incoming calls and responding to customer’s emails in a timely manner.
- Managing and resolving customer complaints: The candidate should be able to manage and resolve customer complaints effectively.
- Identifying and escalating issues to supervisors as and when needed: The candidate should be able to identify and escalate issues to supervisors when required.
- Routing calls and tickets to appropriate resources and domains who can best support the user: The candidate should be able to route calls and tickets to appropriate resources and domains who can best support the user.
- Documenting all call information according to standard operating procedures: The candidate should be able to document all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls: The candidate should be able to recognize, document, and alert the management team of trends in customer calls.
- Creating SOPs for new issues and resolutions given: The candidate should be able to create SOPs for new issues and resolutions given.
- Completing call logs and reports: A customer support representative should be able to complete call logs and reports accurately.
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Selection Process
- Online Application Submission
- Online Test- Aptitude Test, Technical Test
- Interview
- Selection
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About Wipro
Wipro is a leading multinational company based in India that provides IT services, consulting, and business process services. Founded in 1945, Wipro has grown to become a global organization with a presence in over 50 countries. With a focus on digital transformation and innovation. Wipro has helped numerous clients across various industries to improve their business operations. Enhance customer experience, and drive growth. The company is known for its commitment to sustainability and social responsibility. And has received numerous awards and recognition for its contributions to the community and the environment.
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